From basic call handling, voicemail, call recording to advanced IVR, call flip, presence and more.
FOR YOUR COMPANIES
Comprehensive communication solution: the Business Cloud PBX system
The Business Cloud PBX system is a comprehensive communication solution for companies of all sizes. It offers a complete package for phone systems, call centers, omnichannel messaging and more. With integrated visual call management, video conferencing, advanced contact and call center features and pre-built integrations for WhatsApp, SMS, Microsoft Teams, CRM and other platforms, it improves the user experience at all levels. The solution is accessible via user-friendly apps for mobile devices (Android or iOS), desktop (Windows or macOS) and web browsers.
With the Business Cloud PBX, you can choose your preferred IP phones and benefit from industry-leading auto-provisioning support. With point-and-click configuration and modern, user-friendly interfaces, businesses can easily set up the system and be up and running in minutes.
Main features and benefits
Linkus UC Clients
Desktop/mobile/web client and lightweight softphone. Consistent experience on all devices (Android, iOS, Windows, macOS). Handle calls, chat with teams, exchange messages with customers, search contacts, check voicemails, listen to call recordings and more - all in one simple app.
Caller control panel
Intuitive web-based interface. Incoming/outgoing call activity in one view. Real-time status of available call destinations (extensions, queues, ring groups, parking lot, etc.). Call distribution via drag-and-drop function. Advanced call control with just a few clicks. Ideal for organizations that have reception and monitoring requirements to achieve next-level call management.
Contact and call center
Enhanced IVR, skills-based routing, priority queue and more. Switchboard-like queue panel for all agent-related data and operations in one interface. Wallboard and real-time SLA performance monitoring. Automatic queue callback settings. Call recording and monitoring for agent coaching. Missed call disposition with clear queue call logs. Post-call survey and agent/queue performance reports.
WhatsApp & SMS
All-in-One-Nachrichteneingang für SMS und WhatsApp-Chats. Senden und Empfangen von Kunden-Nachrichten direkt auf dem Mobiltelefon oder Computer-Desktop, während die persönliche Nummer privat bleibt. Nachrichten an Warteschlangen weiterleiten, um die Arbeitslast zu verteilen. Chats mit einem Klick zu Anrufen erweitern. Zentrale Aufzeichnung aller Kunden-Chat-Interaktionen. Unbegrenzte Integration von WhatsApp-Business-Plattformen. Unbegrenzte SMS-Kontointegration.
Contact management
Easily add, manage and search for your business and personal contacts. Your contacts can be set to synchronize across your Linkus UC clients, IP phones and even CRM and helpdesk systems. Benefit from caller ID matching and always know who is calling when your customers call.
Turnkey integrations
Ready-to-use integrations to improve your business processes.
- Microsoft Teams, Outlook
- Microsoft 365, Azure AD (Microsoft Entra ID)
- CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo
- Google Workspace
- Helpdesk: Zendesk, Zoho Desk
- Messaging: WhatsApp, Facebook Messanger
Business Cloud-PBX
Free trial version
Would you like to see the Cloud PBX in action? Request a free trial version now.
All the functions you need without the complexity
The Business Cloud PBX offers a wide range of functions that enable companies to make their communication more effective and efficient. From automated call answering to conference calls and automated callback, here is a small selection of the most important functions available to you:
- Voicemail
- FaxtoMail
- Forwarding
- Ring groups
- Music on hold
- BLF (busy lamp fields)
- Parallel ringing
- Defining outgoing numbers (CLI)
- Mobile integration (app)
Central management of communication
All telephone connections in one central location
Save time and effort by managing all your phone lines in one central location. Our user-friendly portal allows you to manage communications across all your offices from a single location, without having to deal with different phone providers in different countries.
Our dedicated service team is always on hand to answer your questions and help you manage your communications. Focus on what really matters - your successful business.
Benefit from our transparent pricing, rates and multi-country minute packages. All information is clearly displayed in a single account. Contact our sales team to get the best offer for your individual needs.
Simple cloud PBX management with Virtual Call
The web interface is easy to use and allows you to extend and customize the system to meet your specific needs. Even if you are not technically experienced, you can still configure the system without contacting support.
This makes it a great choice for small businesses or offices that want a reliable and user-friendly business phone system. The portal is available in multiple languages.
Click on the pictures to enlarge them.
What is the Cloud PBX from Virtual-Call?
Virtual-Call's cloud PBX telephone system is based on VoIP and the SIP protocol and is an innovative solution for companies that want to operate their telephone systems without expensive hardware and maintenance costs. As a cloud-based telephone system, it is hosted on redundant servers in the cloud. By using servers close to our customers, we can guarantee a fast and reliable connection for businesses in Switzerland.
With the cloud PBX, companies can make and receive calls, check voicemail messages, set up call forwarding, make conference calls and much more. Virtual-Call's cloud PBX is an extremely flexible and scalable solution, allowing Swiss SMEs to quickly and easily adapt their telephony to their needs without installing additional hardware.
With the cloud-based infrastructure, Swiss SMEs can outsource their entire telephone system infrastructure and the associated telephony to the cloud. This ensures high availability and reliability of the telephone system, which is based on VoIP and the SIP protocol.
Simple administration
Managing your telephone system has never been easier than with our Cloud PBX. Since everything is hosted in the cloud, there's no need to buy expensive hardware or software. Instead, you can easily manage your telephone system via an intuitive user interface and access it from anywhere in the world.
- No expensive hardware or software required
- Simple management via an intuitive user interface
- Flexible access from anywhere in the world
Flexibility and scalability
The Business Cloud PBX gives you the flexibility and scalability your business needs to grow. You can expand your telephone system at any time to meet the changing requirements of your company. You can also manage and access your telephone system from anywhere in the world.
- Flexibility to grow with your company
- Scalability to meet your individual requirements
- Access from anywhere in the world
Cost efficiency
Our telephone system is an extremely cost-effective VoIP solution for your company. You don't have to worry about buying expensive hardware or software, all functions are already included. You can also purchase minute flat packages for the Cloud PBX, which apply to all users in the telephone system together.
- All functions per user already included
- Reduction of operating costs through minute packages
- Contact and call center function included
- Anbindung an diverse CRM, Microsoft 365, MS Teams, Helpdesks
Why the cloud telephone system from Virtual-Call
Stay technologically up to date with the Cloud PBX
Switching to a cloud PBX is also a step towards future-proofing. As updates and upgrades are carried out by Virtual-Call your VoIP provider, your system technology will always be up-to-date.
This forward-thinking technology ensures that you always have access to the latest features and improvements in VoIP communications, while you can focus on your business.
Frequently asked questions
SIP stands for “Session Initiation Protocol” and is a protocol for controlling communication sessions such as voice and video calls over IP networks. SIP is an integral part of VoIP systems as it allows calls to be set up, managed and terminated. Although SIP is closely related to VoIP, they are not identical. VoIP refers to the transmission of voice over IP networks, while SIP is the protocol that enables the control of communication sessions.
A user in a cloud telephone system corresponds to an employee or a specific device that is used to make calls in your company. Each user is given a unique extension number that allows them to be reached directly, regardless of the company's main number. This enables individual profile settings, personalized voicemail and the use of other cloud telephone system functions. Cloud telephony allows users to use their extension across different devices, including IP phones, smartphones, tablets, or computers with appropriate softphone software.
No, the telephone numbers are charged separately. You can find the prices for telephone numbers under "Telephone numbers and options".
Yes, you can add additional users at any time, regardless of the plan you have selected.
An extension represents a complete user in the Cloud PBX who can log on to the server with a SIP username and password to make outgoing and incoming calls. Each user includes features such as call forwarding and voicemail as standard.
Cloud PBX from Virtual-Call
Take advantage of our cloud solution and improve your communication efficiency. Contact us today to find out more about our cloud telephony solution and get customized solutions for your business.
